At Millenia Hospice, we are deeply committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the personal information of our patients, their families, and our website visitors. By interacting with our services, you agree to the practices described in this Privacy Policy.
 
1. Information We Collect
We may collect the following types of personal information:
  • Personal Identifiable Information: Name, address, phone number, email address, and other contact details.
  • Health Information: Details related to medical conditions, treatment plans, and care preferences.
  • Communication Records: Emails, phone calls, SMS messages, and other forms of communication with our team.
  • Payment Information: Data necessary to process billing and payments.
2. How We Use Your Information
The information we collect is used for the following purposes:
  • To provide compassionate care and tailor services to meet your individual needs.
  • To manage and coordinate treatment plans.
  • To process billing and payments securely.
  • To communicate updates, reminders, and necessary care-related information.
3. Protection of Your Information
We implement strict security measures to safeguard your personal data, including but not limited to:
  • Secure storage of electronic and physical records.
  • Access controls to ensure that only authorized personnel can access your information.
  • Regular audits and updates to our data protection protocols.
4. Sharing of Information
We value your trust and are committed to maintaining the confidentiality of your personal information. We will never disclose any personal information, such as phone numbers or SMS consent, to any third parties for marketing purposes.
Your personal information may only be shared in the following circumstances:
  • With your explicit consent.
  • With healthcare providers involved in your care.
  • To comply with legal obligations or as required by law.
  • To protect your vital interests or those of others in an emergency.
5. Consent for SMS Communications
Upon granting consent to receive SMS from Millenia Hospice, we assure you that your SMS consent will not be sold or shared with third parties or affiliates. Your phone number and SMS consent will be utilized exclusively for communication with you and will not be disseminated for marketing purposes.
Types of SMS Communications
Following consent, you may receive messages pertaining to appointments, care updates, or other services you have requested. Examples of potential message types include:
  • Patients and Families: Updates regarding care plans, appointments, or pertinent health-related information.
  • Job Applicants: Information concerning your application status.
  • Reminders: Notifications about scheduled appointments.
Sample Reminder Message: “Hi [Customer Name], this is a reminder about your upcoming appointment with Millenia Hospice on [Date] at [Time]. We look forward to seeing you! Reply STOP to opt-out from Millenia Hospice communications. Message data rates may apply; messaging frequency may vary. Reply HELP for assistance.”
Standard Messaging Disclosures
  • To opt out of SMS communications, reply with “STOP.”
  • For assistance, reply with “HELP.”
Sample Response for “HELP” Reply: “For further assistance, please visit our website at [URL] or contact us at [Phone Number].”
Message Frequency
You may receive approximately 1-5 messages per week related to your care or requests, though this frequency may vary depending on the services you use.
6. Your Rights
As a patient or user of our services, you have the following rights regarding your personal data:
  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccuracies in your information.
  • Deletion: Request that we delete your personal data, subject to legal and regulatory obligations.
  • Restrictions: Restrict or object to the processing of your personal data in certain situations.
To exercise these rights, please contact us using the information provided below.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Millenia Hospice
9450 Skillman Street #105 Dallas TX 75243
469-677-0241/469-868-0682
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or other factors. Changes will be communicated via our website or other appropriate channels.
Thank you for trusting Millenia Hospice with your care. We remain committed to protecting your privacy while delivering compassionate and professional services.